Our Key Features
Businesses face numerous challenges in today's competitive market, especially for sellers who need to manage multiple sales channels. Daily deal with various buyer inquiries, which may include reservations, product questions, order requests, complaints, or issues related to refunds and returns.
Diva is the solution, designed to swiftly and accurately respond to buyer inquiries,
thereby boosting sales conversion rates and customer experience.
AI-driven
business logic
By integrating Large Language Models (LLMs) with specialized knowledge bases, Diva effectively addresses buyer inquiries, responds with humanized answers, and also focuses on achieving specific conversation objectives.
Intelligent Commerce Conversation
Detecting customer needs intelligently is facilitated by pre-trained knowledge in commerce conversation. Efficiently responding to your customers' inquiries throughout their purchasing journey.
Boosting Sales Conversion
Proactively identify potential buyers for up-selling and cross-selling opportunities, employing strategic follow-up with unresponsive customers to enhance the likelihood of sales success, thereby maximizing sales potential and fostering customer satisfaction.
On-Brand
Automated Messages
Using advanced AI, the system gathers essential knowledge to address customer queries while injecting your brand's personality and tone into responses, creating a human-like feel and fostering deeper connections with your audience.
